Hello U-Haul Support, I’m reaching out regarding my recent rental, reservation #88519940, for which I paid $174.38. Unfortunately, we experienced a few issues: * Missing appliance dolly: I paid $15 for an appliance dolly that was never provided. We needed it to move a refrigerator, washer, dryer, and heavy furniture, which made the move much more difficult without it. * Previous promised credit: The same thing happened during my last rental, and I was promised a credit toward my next reservation. However, that credit was never applied. * Early return: I reserved the truck from October 31 at 8 AM through November 1 at 8 AM but returned it at 10 PM on October 31, 10 hours early. I’m disappointed that I’ve now had the same equipment issue twice, especially when the dolly was essential for our move. Considering these issues, I believe a $75 partial refund would be a fair resolution. I’d appreciate having it refunded to my original payment method rather than receiving another credit. Thank you for looking into this. I look forward to hearing back. Best regards,
ROKSOLANA B
Devon Self Storage DFG
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Gainesville, FL 32608
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How U-Haul Reviews WorkI’m extremely disappointed. I filled the vehicle back up to the starting point with gas, and I was still charged $54 to extra because I was told I did not. I’ve never had an issue before, so I’m lost on why I am now. If I knew I was going to be charged $54 for gas I would have never filled it up in the first place. This is ridiculous and I will not be using this company again.
Samuel PIts too costly, reduce the rental fares
sunnapoju rThe location was good, the service was good, but the order was missing moving blankets as well as dollies. This location had neither. Don't recommend locations that don't have the add-ons available to customers!
Taylan BQuick question I don’t know
MELVIN H