Horrible customer service!! Upon receiving and returning said truck the person behind the desk clearly had no multitasking skills. But honestly the real issue was with the fuel discrepancy. I entered the vehicle after taking pictures of the license plate, sides and gas meter. It was said to be at 7/8 or higher of a tank. When I entered it was clearly one notch above the the half a tank marker. I took a picture and moved on. When I returned it with 3/4 tank... Higher than what it was when I received the truck I was charged more for imaginary gas. But to add insult to injury I had to turn the truck around for no apparent reason and wait behind other customers while this employee continued to fail at multitasking 4 customers extremely poorly. This was not the headache I needed during a move. Pay and move on right ?...
MARC N
Geneva Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Geneva, OH 44041
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Such a great place to rent from and what an easy experience so happy I found them
Charles SI Feel As If I Totally Scammed! Saying they want to keep this truck at there location. So when you rent it like I did I HAD TO PAY TWICE THE MILEAGE, A 1.OOA MILE, TWICE IS BULL CRAP!!! IM ON SOCIAL SECURITY. AND THIS WAS AN EMERGENCY! I DON'T FEEL HELP TO ME WAS PROVIDED!! DO I DIDN'T REPLACE THE FUEL, WHICH WAS A SCAM TOO! BECAUSE I FIGURED OUT EVERYTHING! AND EVERYTHING I COULD FIND ABOUT YOUR TRUCKS IT WAS SUPPOSED TO GO 12 MILES PER GALLON. ON A 31 GALLON TANK. I WAS SUPPOSED TO USE 9. 3 GALLON,S. WELL THEN IT SHOULD NOT HAVE USED 1/2 tank!!! I Feel Like Everything Was A Lie!! I paid double miles. Which I shouldn't have to!! So I Feel That I Already Paid For The Fuel and More!!! And if I got the larger truck, I figured out the charges and then girl put in in her computer and it comes up With A Extra $80. From our of no where!! Saying that your Short on Equipment?? So that's something I should pay for??? Sounds LIKE PRICE GOUGING!!! AND THIS IS ILLEGAL PRACTICE!!!!!!THE FACT THAT YOU CAN NOT DROP OF THE TRUCKS AT THE DESTINATION YOUR GOING TO IS THE MOST REDICULOUS THING I'VE EVER HERD!!! YOUR LUCKY I MADE IT BACK WITH THAT TRUCK THE SAME NITE, AFTER UNLOADING!! I WAS MISERABLE I WAS IN SEVERE PAIN AS I HAVE A COLLAPSED SPINE THIS IS SOMETHING THE MOST RIDICULOUS THING I'VE EVER HEARD GO THROUGH ALL THAT AND RETURN DRIVING IT THE SAME NIGHT YOU'RE LUCKY YOU GOT IT BACK!!!
rebecca cVery friendly and helpful.
Charlene TThe truck that I rented had the tire pressure light on but had the right amount of air (the sensor probably needs replaced), the engine did not handle any type of hill even small one (it sounded like the engine was revving at a high rpm and took awhile for it to some back to normal idling) and when we stopped to park it smelled like hot brake and engine.
SHELBY M