I am being bill twice for this . On my account there are two transactions same amount of money two different days. I only rented the truck for one day! You need to get more customer service reps so the customer doesn't have an hour wait hold time to talk to a live person.Evelyn H.
The Corner Store
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Grass Valley, CA 95949
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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Change my reservation 4 times, they loss keys of my truck, double charge me , dirty nasty equipment, hours on the phone waiting and bad services , complete nightmare.Christian H.
We've used U-Haul on several occasions. All went well this time until returning the vehicle. The remote return location was unmarked with any U-Haul identification. It was a corner general store. The attendant was totally ignorant of check-in procedures. It took two hours to make sure we were credited with a documented and satisfactory return of the truck. Based on this experience on returning a truck, I'd never use U-Haul again. There are alternatives! U-Haul must be more selective in choosing return operators and locations. Attendants must be trained. It's sad to have such a bad experience after so many positive experiences.RONALD L.
No improvement neededJeffrey B.
Overall, it was a good experience!Rodney C.