Great service and convenient location. Truck was well maintained. Pick up and drop off were simple.
CARLOS M
Sunshine Food Mart 279
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Green Cove Springs, FL 32043
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- 4.5 Average Customer Rating
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How U-Haul Reviews WorkIt was a gas station with no clear instructions where to put the rental as they were all over the place
BRIAN SI don’t know if these issues are with the location or U-Haul itself. I asked to rent 15 foot truck and was told before picking up the truck that I had been upgraded to a 20 foot truck. Obviously that was all that was available. But when I got there, they tried to charge me for a 20 foot truck. That’s not an upgrade. He did take $10 off to make it the price of a 15 foot truck, but I had to examine the charges and point that out. I had also reserved a dozen moving blankets but they didn’t provide any. Additionally, I don’t like the policy of returning it with the same amount of fuel as when I pick it up, unless that fuel level is going to be “full”. It’s not fair to put the ownus on the renter to try to figure out how many gallons of gas it takes to raise the fuel level to anything less than full. Especially when I’m renting from a gas station, there’s absolutely no reason they couldn’t top the tank off to full before the customer picks up the truck, and then the customer needs to return it full. It’s also not appropriate to rent a truck with less than half a tank of fuel such that the renter is likely to have to put fuel in before they’ve even completed their moving day, and then they also need to make a second trip to the gas station at the end of the day before returning the truck. Change the policy to that of most car rental companies, and you rent it full and return it full.
Mark SThe service was excellent. The representative explained the procedure well and made the pick-up experience less stressful; however, the vehicle had absolutely no gas in it (not his fault). I literally had to put gas in the unit immediately before leaving.
Bryant CVehicle wouldnt start. Had to drive an extra 30 miles to get a substitute vehicle. Location staff were helpful.
CHRISTINE K