I got charged an additional $98 fee for "missing/damaged equipment" there was no missing or damaged equipment. I selected "no" to a car trailer online, so I left it at the pick up area and left a voice mail that it would be left at the pickup location next to the key box. They also left out the furniture pads that I paid for. No one would awnser the phone and now I'm getting charged for furniture pads that I didnt recive and a trailer that I told them I did not need.
William G
Select Quantity Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Greenville, NC 27834
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The gentleman was extremely helpful getting the trailer back into the appropriate location.
Harry HWorked out great. Showed up early no one was there. Thanks.
Jason HUpon arrival I did not know where to park my personal vehicle in order to pick up the U-Haul for the day. Instructions not clear at all. The truck was dirty when I got it (food crumbs, someone’s water bottle left behind, back not swept out). I have had a recent back injury and ordered three different dollies to help me move my furniture better and none of them were in the truck, yet I was charged for all three even after reporting I hadn’t received them during my self-pickup. I also didn’t have the moving pads that were supposed to be in there either. Overall I wouldn’t recommend the location because of how confusing the parking situation was and how dirty the truck was and that U-Haul still charged me for things I didn’t even get to use to help me with my move because the items weren’t provided. It was a just a stressful experience and I’ve rented a uhaul before with no issue. I would not recommend using the self-pick up option outside of business hours because if you don’t have your equipment, you’re screwed out of your money anyway.
Madison CNothing. Everyone was helpful and the app is easy to get everything you need
Melissa S