The "manager" (wears an arm brace) in charge is RUDE and should not someone customer's ever have to deal with. I prefer self check-in on the app when picking up an U-Haul. He yelled at me for looking for my truck that I rented because the app told me to go look for it and gave me the license plate number. The older and bald manager, again, yelled at me because I should have come inside instead since their open. He said he wasn't going to give me my keys if I wasn't going to come in; meaning he isn't following any of the online steps and processes that he should be. He disgustingly and weirdly told me "he was watching me the entire time while I was standing outside". I'm also allergic to dogs and he has some chihuahua walking around licking me on the legs. He was so confrontational I didn't feel comfortable telling him I'm allergic to dogs because it would have seemed to be my fault and problem based off his attitude and how he deals with customers. He needs to be watched and monitored at all times or you will continue to have poor ratings. I was so HAPPY when I was allowed to drop it off by myself after hours so I wouldn't get harassed by this horrible man.
Kirsten R
Greenwood South
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Greenwood, IN 46143
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Customer Reviews
- 4.0 Average Customer Rating
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Im trying to get a refund. Having been sent over 50mi for a truck that should have been in my town like it was reserved and confirm to be is bullshit.
BRANDON WCheap rentals, but they need to work on their customer service. They were rude and yelled at multiple customers while we were there. Did not feel safe. Tight parking lot that can be difficult to navigate when full.
Andrew RGreat store, great owner
GARRETT GMan running the store was a jerk, treated me like an inconvenience for renting a truck. Berated other customers on the lot. Will never use uhaul again.
Andrew M