Customer Reviews for Greenwood South
(U-Haul Neighborhood Dealer)

Rating:

5.0

You guys always do the right thing when we come there .we are very satisfied

Rating:

5.0

Great people, funny and helpful. And Tippy the mascot is excellent!

Rating:

4.0

N/A

Rating:

1.0

Had to drive to another location to pick up the vehicle transport even though I coordinated four days in advance and scheduled online more than two months in advance. Literally doing their job for them while using my gas.

Rating:

5.0

One of the tail lights was not working on the trailer. So I had no left turn signal. Process was good and they were knowledgeable and easy to work with.

Rating:

5.0

Great customer experience and dependable equipment will be back to rent again

Rating:

3.0

I am a “Maybe” on recommend. While everything worked out well, the office manager was gruff and rather rude. As an adult running a business in the Midwest, I do not think referencing the fact he was from New Jersey makes being rude acceptable. But our rental needs were taken care of which was most important.

Rating:

4.0

Efficient check in online. Only took 5 mins for pick up with everything pre-entered online.

Rating:

1.0

Staff extremely rude. I was told to hurry up multiple times. His dog peed on the floor while we were paying. He acted like I was inconveniencing him the whole time. I’ve literally never felt so unwelcomed by anyone in my life.

Rating:

2.0

The man that runs the place is extremely rude and definitely did not make me feel welcomed. I felt discriminated against because I am a smaller woman and came in for a large truck and I had my young son with me.(Only because that was my only option) I was even charged for bed bags and he said I would have to buy them again because he is a private dealer so even tho I paid for them I had to pay him again or I couldn't have them even after I showed proof of what I paid for.. the truck had hot Cheetos all over the I side of the cab I took pictures to prove it was not from me.. the truck Ran great I loved the truck so I would recommend but just be prepared to deal with rudeness

Rating:

2.0

In my online reservation I asked for two dollies. I expected the ones with the U-Haul branding. Not only were they not on the truck, but I was told that dollies were on "a first come, first served" basis. However, they had one subpar dolly without U-Haul branding that they rented to me for $7.00. I believe these belonged to the owners of this franchise and suspected that they pocketed the money without sharing with U-Haul. I was not the only one who went through this. During my 45 minute wait as they processed everyone, a woman came in livid because when she got to her moving site and opened the back of the truck, there were no dollies for her either. The clerks there calmed people down by saying, "You haven't paid for them, so there is no charge." They then offered up a similar subpar, unbranded dolly like the one that they offered to me. The only bright part of the long wait (I had a reservation, mind you.) was a little dog that was running around the office. Since I like dogs, I found the little female amusing and comforting while waiting in line.

Rating:

2.0

They over charged me

Rating:

3.0

Vehicle was clean when received and clean once dropped off, but we’re still charged $25 for a cleaning fee. Other than that, the 8 mile trip I used it for went smoothly.

Rating:

3.0

Shocks were shot on the vehicle I had. 90k miles - bumpiest ride I've ever had, U-Haul or otherwise. FYI.

Rating:

2.0

don’t charge $15 for gas when the customer returns it with the same amount that was originally in it, free i paid $15 to get it to where they told me to return it at.

Rating:

2.0

Workers made it difficult to understand what was going on, and made the self-checkout process extremely convoluted. Got the wrong truck keys despite giving them the right information, and then was unaware until I had left the place and already driven away. I was able to make it work, but the process was made infinitely more difficult than it needed to be. Staff are not kind in the slightest.

Rating:

5.0

can't really add anything to this very well run organization. All staff are extraordinary.

Rating:

5.0

The entire staff on site are outstanding.

Rating:

3.0

Very hard to get around in their lot and of course no one was there when we dropped it off after hours. There was not a lot of information available. I was worried that I dropped it off and would not get credited.

Rating:

5.0

Everything seemed to go well! Can't think of anything that went wrong or askew.

Rating:

3.0

The ratchets for the straps were so rusted I had to get my own lubricant in order to use them correctly.

Rating:

4.0

There was a problem getting the size trailer I requested, but they provided a trailer that allowed me to complete my move.

Rating:

5.0

Very helpful and patient.

Rating:

4.0

Better parking would be ideal but I guess not much you can do with a limited amount of space

Rating:

5.0

I always go to Greenwood South because Johnny, he runs a great business and very helpful.

Rating:

1.0

The truck broke down on the interstate. We got to sit on the side of the road for an hour waiting for assistance, just to be taken all the way back south to start the process over again. Overall I lost over 3 hours on moving day because this location doesn’t maintain its trucks.

Rating:

1.0

Once I got the truck parked for the first time, it would barely start up again. The next time it would not start at all. Apparently the truck had a dead battery. I called roadside service and it took two hours. They still did not arrive. I got someone to do a battery jumpstart charge and I took the truck back to the location. I do not want to be charged for this event since I also had to pay my handyman $60 since he hung out for two hours because I was given a truck with a dead battery.

Rating:

1.0

Most of all, the operator of this location was rude. With him not present, I backed the trailer into a spot and he made a comment about me being unable to back it in. He was unable to unhook it, saying his hands had frostbite, and asked me to do so, which was fine but odd. He then refused to deliver a receipt, rudely exclaiming that I would receive it in my email. I was then over-charged. He also hounded me multiple times throughout the day asking if I would be returning the trailer so he could rent it out to somebody else. His office space smelled of smoke and had a loose, barking dog.

Rating:

5.0

Nothing

Rating:

5.0

Excellent customer service

Rating:

1.0

This experience was far from great. The associate was very unfriendly and belittled my intelligence. After greeting him he asked me to cancel my original u-haul and movers and to book through him “that it would be cheaper” after denying his request he continued to treat me poorly. He sent me out to get the u-haul through mud ruining my shoes and I was in charge of gathering my own equipment and cloths. This was very unprofessional. Once getting in the truck it was in poor condition there was food that was open in the truck and the check engine light was on and the associate still sent me out in the truck. The third party moving company booked through the U-Haul site were great and I would recommend them but never this U-Haul location.

Rating:

2.0

The back latch on the door had to be hammered down to be able to close the door. The key kept getting stuck in the ignition and would take 5 or more minutes to get out. The gear shift also would get stuck and not move when trying to put it in reverse or drive. It was difficult to drive overall because of all of the issues. Definitely needs a tune up.

Rating:

5.0

Great experience, very professional

Rating:

3.0

The guy working was not friendly or personable. It felt like everyone there was a burden.

Rating:

2.0

U-Haul’s system added safe move to my trip at the end when returning truck. I have receipts showing it was not on there at pickup and on drop of it was there and could not be removed. I did not want it but was forced to pay for it.

Rating:

1.0

Bad costumer service

Rating:

2.0

Was unable to pickup outside of office hours. This delayed me over two hours.

Rating:

4.0

Only issue was the dolly I rented had flat tires.

Rating:

5.0

The guy was very prompt and helpful since being seniors put it on the hitch and all.

Rating:

5.0

The truck power steering and transmission was about to go out. I really thought the truck was going to stop in the middle of traffic.

Rating:

5.0

returned after hours so didn't interact with personnel

Rating:

3.0

The provided truck definitely has transmission issues and problems with braking. Problems should be resolved before another person is able to drive it.

Rating:

5.0

Great place rented 3 times during move and always great

Rating:

4.0

The guy was nice and did what he needed to do. The really cute dog was a bonus

Rating:

5.0

Very personable and professional!

Rating:

3.0

The one staff member present at 9am on a monday handling myself and 2 other clients was slow to help and disheveled in appearance.

Rating:

5.0

The manager needs to learn how to speak to customers without feeling like being talked down to

Rating:

4.0

Check in person was not very straightforward they were behind. Had to call customer service to confirm it was dropped off and checked in on time.

Rating:

3.0

A lot of trucks but guy was kinda rude and truck had bad aliment

Rating:

3.0

Way too expensive. Almost $200 plus fuel for just over an hours use couple miles from location. Made one trip