New employees. The two workers were rude and hateful. Not helpful at all. They didn’t finish setting up my mobile pickup option and then would not help me when I got there at my scheduled 8am pickup time to fix their mistake. I stood there for 30 mins waiting until their “computers turned on” at 830. There were about 15 people waiting in line at 830 and the second employee was just arriving.
Chelsea B
Greenwood South
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Greenwood, IN 46143
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The 2 guys who helped us were great
Nicole HThe guys answering the phone were quite rude and impolite. Yes, they were busy, but the way they treated customers was very unpleasant and unkind. I was helping my mother pick up equipment and when she called to ask about her rental they told her they were busy and couldn’t help her right now. The truck that I rented was dirty. Chips on the floor and water in the door handle. The rental place said that u-haul didn’t have any dollies available, so if we rented one we would have to rent from them. We rented two dollies - when I opened the door, there was a dolly bolted to the door. Finally, when I returned the vehicle they were angry with customers and irritated with everyone bringing them business. As a manager, the way they conduct business goes against everything we were taught. Not professional at all. The only reason I would recommend anyone go to this location is if there are no other options.
Connie BThe truck did not have a ramp in which we were not informed of this when we rented the truck. Having a ramp would of been helpful with loading and unloading our furniture, as well as most likely would of prevented injuries that were incurred. For future renters it is best to either make sure you inform them properly that this particular truck does not have a ramp. Had we known we would not of rented it and wasted our money.
Melissa BJohnny and his crew always do an incredible job.
JOHN C