Initially, I wanted a 15 foot truck and an appliance dolly ended up settling for a 10 foot truck when I got to my old apartment. I realized there was no ramp. I had to return the truck for a 15 foot truck when I arrived to the establishment and explained to the man that this truck does not have a ramp I need a larger vehicle. He asked me did I go anywhere? Did I drive the truck and I told him I went home so it was the wrong truck came back. Whatever the miscommunication was he told me I drove 8 miles which was fine. I’ll pay for the 8 miles but I needed the 15 foot truck. He began to wanna argue with me about whether I drove it or not and he charged me $64 or $50 for taking the truck home and bringing it back for the 8 miles when I was on the phone with the person from U-Haul she said don’t worry about that. I won’t be charged for that. I then went to the Georgesville Road location and retrieved another truck with the assistance of maybe Nila or Nia. I don’t recall. I know she had a short name she was very polite impatient I interacted with her more than one time. The Georgesville Road location is much further like than the previous location so it cost me more money to use the 15 foot truck because I had to drive further to pick it up and take it back. It was an awful experience. It had a negative impact on my mental health I broke down crying several times throughout the day when I had a pick up time of 130. I had to reschedule it to 2 o’clock because I had to go and find the dolly and I didn’t end up actually starting to move until 330 or so because I didn’t have the correct equipment I had to drive around town. It was awful experience and it cost me more money. I had to go get a dolly from Home Depot, which was an additional $30. I will never use U-Haul again and I pray that I don’t have to move again in anytime soon because it was a awful experience and it drained my mental health the customer service of the men at the Orders Road place was horrible. I am not the only art Customer that they got into it with when I was trying to get the truck they were arguing with someone about Gas. I don’t know if it’s a language barrier or if it’s culturally these men are just disrespectful to women or rude to women, but I will never go to that establishment again despite the convenience
India E
Orders Road Sunoco
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Grove City, OH 43123
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Customer Reviews
- 4.5 Average Customer Rating
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I have rented from this Sunoco location on orders road many times and have never had an issue with anything... very good people....
Michael JVery helpful and easy pickup
CAMILLE KThis Uhaul location is great! Awesome customer service, and the best rate available in the Columbus area!! Will definitely use the next time I need to rent a truck!
DWAYNE NIncrediable service at the Uhaul on Orders Rd Grove City. Bubba the owner of the Sunoco station gave me the best service. I said i was going to take an Uber to get there and he said he would pick me up!! What a great guy. Truck was in great shape and clean. Ran smooth on hwy.
Thomas K