The pick up experience was AWFUL!!! It took over 30 min to actually get the truck beac
Angela F
Hales Corners Citgo
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hales Corners, WI 53130
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Horrible experience. I rented the truck for a 3:00 pick up. When I arrived to pick up the truck, the systems were down and so the truck wasn't available. I called Customer Service and was told to try again in an hour. I tried again at 4:00 with the same results. I was told I could drive to the West Allis location and they may be able to process the rental manually but no one could confirm that would work. As a result, I wasn't driving another 30 mins when I couldn't be guaranteed I would have a truck. At 5:00 I called and was told the systems were up and running. I was able to pick out the truck but the dolly I requested when I rented the truck was not in the truck. My rental was 2 hrs late and no dolly was in the truck. I had 4 guys sitting around waiting for a truck and then no dolly. Worst experience I have encountered. I call and was given a $50 credit but that doesn't make up for the lost time and money I spent on movers.
ANN WThe only personnel contact was being told to ''use the app"
Lee LMake sure the rented dolly is in the truck. I had to move without the use of a dolly as a result of your incompetence.
David MThe truck wheel literally was hanging off and we could have died in an accident. I want the trip refunded or I’m going to contact an attorney.
Rex H