Online pick up app, especially taking picture before and after does not work well Vehicle had a tire with very low air. We had to take the truck to a service station and fill it before we could load it.
Bruce C
Metro Food Equipment
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Halifax, NS B2W3E6
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- 4.0 Average Customer Rating
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I thought this was anything but a uhaul location. Lol
Makin AThey charged me 8 dollars extra even I filled the gas already
MELVIN J1. Equipment was reserved on site for the Green Street, Halifax location by an employee at the location. Despite having equipment available, scheduling re-booked my reservation for the Atlantic Street, Dartmouth location. When I called to have this corrected I was made to sit on hold for an hour without ever having my call answered. I was forced to log in to the Uhaul website and change from a 10' box truck to a 9' van at the Green St location. When I arrived, the original 10' trucks were still available, and the employee complained about how scheduling has done this to their clients multiple times. The added distance added to the reservation would have cost $30-$50 extra in gas. 2. While the van showed the tank being "full" on pick-up, the tank wasn't not full to the point where the gas pump would click off. This is impossible to gauge as a customer. I drove the van a total of 12km. When I returned the van full (gas pump clicked off) the gas cost was $19.00. This is significantly more fuel than was used travelling 12km and should be eligible for reimbursement.
BERNARD DI had a very frustrating experience due to charges that I did not agree to. I did not select insurance, but it was automatically added to my bill. I also used a $7 trolley, but I was charged $10. On top of that, the mileage was recorded much higher than what I actually drove, which led to an unfair overcharge. I have tried to contact customer service and left a message, but I have received no reply or resolution so far. This is extremely disappointing and unacceptable. These issues must be addressed and corrected.
BO B