Took over 30 minutes just to pick the truck up. Lots of hassle and confusion on your end. Got a call from Frederick location saying there were no 26 ft. trucks at Hedgesville location and that we had to go to Martinsburg to pick it up when indeed there were at least 3 trucks that size at Hedgesville location. Roughest riding vehicle i have ever driven in my life . Would not recommend U-haul!
Steve E
Global Wholesaler LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hedgesville, WV 25427
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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How U-Haul Reviews WorkMr. Fisher treated me with respect, concern and kindness. I highly recommend his location to anyone wishing to make a move or rent a u haul product.
Pilar BCustomer Service was fantastic. Truck was clean with 1/2 tank of gas. All instructions were explained in detail. Truck was ready when I went there.
Angela STrailers need better quality to attach and de-attach, also don't add things a customer didn't want.
Sergio FEmployee did no go over contract and mileage rates. I did not get a copy of the contract due to malfunctioning printer. Was not aware the quoted $1.19/mile changed to $1.49 due to weekend rate change. Was not advised we were supposed to take photos if the truck, license plate and odometer before leaving the lot. Received a text after arriving home, and the was unable to upload ohotos on UHaul program. I was told card would not be charged until truck return. I was not only charged for actual usage, but charged TWICE for the estimated bill. When I questioned it, I was told it would be released by UHaul once truck was returned. Truck was returned already. UHaul may release the hold, but that doesn't mean your card carrier will immediately. Over all a very disappointing and frustrating experience.
Nikita E