Employee did no go over contract and mileage rates. I did not get a copy of the contract due to malfunctioning printer. Was not aware the quoted $1.19/mile changed to $1.49 due to weekend rate change. Was not advised we were supposed to take photos if the truck, license plate and odometer before leaving the lot. Received a text after arriving home, and the was unable to upload ohotos on UHaul program. I was told card would not be charged until truck return. I was not only charged for actual usage, but charged TWICE for the estimated bill. When I questioned it, I was told it would be released by UHaul once truck was returned. Truck was returned already. UHaul may release the hold, but that doesn't mean your card carrier will immediately. Over all a very disappointing and frustrating experience.
Nikita E
Global Wholesaler LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hedgesville, WV 25427
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Key was not in the correct lock box causing significant delays
Peter TMake sure to have ball size on the trailer description. I didn't see it. It wasn't a problem as I just ran and got another ball but it would be helpful to have it someplace I might have missed it as well
Michael Mreturn place was closed so we did not encounter a live person. everything was done online.
Rowhan CConvenient location. really appreciated that
Felix D