Nice folks. Easy rental. Unfortunately, the location did not have the furniture Dollie’s I reserved. I would have liked to know that before I got there so I could have found them somewhere else close by.
DAVID C
CC Computers
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Henrico, VA 23228
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Customer Reviews
- 4.5 Average Customer Rating
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The gentleman running the store is super! And he made the process so easy.
EMILY CThe man was very nice but didn’t have everything we needed and told us just to find the nearest uhaul location where we were going and just drop the truck off. My biggest issue was with phone representatives not doing their job and updated the system and in Longs, SC the first drop off location was 9100 Highway 90 Longs SC. The shop was shady and the most disgustingly hateful and rude man ran the place and I felt like my life was in danger by him. I will never use uhaul again because of this unless you get rid of him as a uhaul dealer! Brittany the representative I spoke to set it up for me to return there. I was belittled, disrespected, called a liar and threatened. You should have more information on the places you send your customers. The last rep I talked to was so slow and incompetent in a very dangerous situation which she was told was happening. I should have called the police to come get the truck
Richard Yequipment (5'x8' box trailer) was in great shape. Tires in very good shape and all safety devices in working order. Store location was somewhat limited compared to typical Uhaul store.
DAVID GThe gentleman with the cat at this location (7149 Staples Mill) was AMAZING my only complaint there was the gas tank was almost on E and he did not assess the truck with me..The BELOW stars are from the overall Uhaul experience which was horrible. The Deep Run location is the problem I reserved a truck an entire 2 weeks before my date of pickup and spoke to 2 men at the store to also confirm . They both confirmed that the ONE WAY truck was available for that specific date..the day before around 4 pm I receive a text stating “the location was changed” the representative who did that never called me they just made a reservation for another location which was far away from the storage unit so I called and made the 3rd reservation for One Way with the representative I get to the 3rd location and it’s no One Way trucks available so that store representative had to call in the area local manager who got me to the 4th SMH location with the nice praying cat gentleman who forgot to inspect the truck which was not only almost on E but had a light stay on the entire 3 hour drive which was scary thinking something was wrong with the truck with a possible breakdown..I called corporate that day and who was rude and hung the phone up on me when I requested for management not one time I was rude with him all I stated verbatim “since you cannot help me I rather speak to your manager” then he abruptly hangs up the phone! I had to pay the moving company an hour I didn’t use because I was 1 hour behind running around trying to get an available truck Remind you it was 90 degrees..Unacceptable
ALIA D