Didn't receive an appliance trolley even though I had paid for it.Nikul P.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Highland Springs, VA 23075
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Better customer service and cleaner trucks.Lacie M.
The man who completed paperwork acted like I was bothering him--totally inprofessional. The truck was littered with leaves and mulch and the floor was wet. There were damp mats thrown in the truck with mulch bits clinging to them.Betty J.
Be more aware and honeststewart R.
Wow... where do I begin? First off, the U-Haul app has to be one of the worst mobile applications I've ever used, and I work in IT where I see garbage applications all day long. But U-Haul stands alone with how poor their app is. When I was finally able to check-in, the screen that I was supposed to show the vendor to receive my keys just magically disappears after I've locked my phone, leaving us both confused on how to go about the situation. Second, U-Haul needs to do a better job of confirming that these vendors will be open at the time of pickup. I had a scheduled pick-up at 6am, but the vendor was not open until 7am. I had to practically kick his door down just to get my U-Haul. I can't even blame him, as he is just doing his job. This completely threw us off schedule as it took an hour just to get the equipment. Couldn't have had a worse pick-up experience if I tried!! Do better!!!RYANPATRICK R.