The process wasn't smooth. The computer was down. She couldn't find my reservation and then didn't know I had already paid for coverage when she did get my reservation. Then no one came to the vehicle to tell us which one so we were trying to keys on different vehicles to find it. And after we started driving did we get a message telling to to do a picture proof of each side of the vehicle ourselves and confirm mileage and license place and note any issues. And the message said if we didnt before we left the lot then our insurance we paid for didnt qualify... no one said this was something we needed to do or warned us to do before we left the lot causing us to stop and now start this extra process on move day. Which previous time we rented at a different location this was done with the rep who gave us the key. So was not as impressed with Uhaul as I have been in the past. But otherwise the experience went smoothly and the truck was perfect for our needs
PHILLIP E
Five Os Variety Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Moncton, NB E1A2S5
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- 3.5 Average Customer Rating
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I had reserved the truck a few days before my pick up date and it said that it was reserved and ready to go. The rental was quick, but when I got outside the truck was completely covered in snow. I had to clean my own truck and remove the ice. When I got to my destination, the back door was frozen shut. I needed a hammer to break the ice to even open the door. If you are renting trucks to people there needs to be a minimum standard of clean when the vehicle is rented.
JASON CPerfict
ABDALLAH BExcellent
ABDALLAH BExtremely bad communication. False information given. I would not recommend that location.
DENIS R