A truck has trash in it, and no one was on site for an issue I had with the rental truck in spite of the place saying it's open Saturdays 10-5 which it absolutely wasn't.
Leonel L
iStorage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77089
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Customer Reviews
- 3.0 Average Customer Rating
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The key was not left in the lockbox. U-Haul's call-center associates helped me get into another lockbox and a key to another truck—which delayed my start time by almost 45 minutes. Further, the truck did not have the furniture dolly paid for. It was not clean and the furniture blankets, (from the previous rental) were not put back in the bag. Not only will I not use this location again, if I ever have to rent another truck, I will use another company.
Elias MIt is irritating to have the location changed after you’ve entered everything online. I would think your system could correct problems as the order was written. Also, upon arrival, we had difficulty getting the key from the lock box, fortunately the online help was able to solve the issue, but it was very frustrating and time consuming. Truck was not swept out…lots of leaves I. It
Mellanee RN/A
RONALD ETruck needs fixing lot of noise
Kumar V