I experienced poor customer service from the “owner” at the location. She was very short and seemed agitated that I was calling for assistance. I was directed to call an agent when I attempted to do Self Check In. The agent was not friendly and didn’t seem to be in the mood to provide assistance. My original truck didn’t have the keys in the back so I had to use another truck which didn’t have the dolly that I reserved. I had to drive almost 12 minutes miles out of my way to pick up the dolly which resulted in almost 10 additional miles that the agent said I’d just have to pay although it wasn’t my fault. I was directed to this alternate location which totally missed my expectations.
MICHAEL D
Endless Creationz LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77099
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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They changes my location on the last minute which was extremely inconvenient for me and cost me extra miles and gas. I would never use uhaul again
Husain GWe had great customer service. Pick up and drop off was easy. Truck was well kept. Thank you Endless Creationz LLC!
Monica GI was charged for safe move plus which I didn’t sign up for because I already have safe move on my booking.
Isha KIt was a great experience—from renting and signing the contract to working with the sales consultant, Roschelle, who was very helpful. I highly recommend this place for U-Haul rentals.
MUHAMMAD R