Outstanding dealer. We had family emergency and had to bring truck in at 1/2 full instead of 3/4. The dealer did not charge us for this. This should be commended and this dealership should be recognized as one of the Best in Alabama. -Mark IsleySAMUEL I.
Trailer Rental & Towing in Huntsville, AL at Salt N Pepper Grills
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Huntsville, AL 35802
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Everything is goodKIM P.
Advice that if the vehicle is being picked up before or after business hours, dollies or requested equipment may not be available.Henry R.
I did the check in through my phone and it was pretty easy! Just follow the prompts and take the photos. We definitely rent again!Christopher L.
Everything went well. Nice new truck, the customer service was great. Everything I needed to know was explained, and I was able to get some things done. Thank you!LORRAINE G.
Moving pads were not in back of truck when I initially picked up.Riley W.
When I came to pick up the trailer and no one was at the the office and the phone number did not work. I had to call uhaul.com to get the trailer. No one called to let me know.John F.
No one answered the phone when I called to verify my reservation as instructed by your text. It was extremely difficult to get the vehicle checked out on the mobile system. Directions for checking the vehicle out, having to be there at the exact time, alternate contact and securing the key should be more clear. I uploaded my information in advance but had to do it again at check out.Sergio M.
Repeat positive experience at this location. Why I'll continue to come back. ThanksRICHARD H.
This location was very responsive when I reached out with concerns. Thanks.Hal K.
I would like to recognize and commend Michael Carter, the Area Field Manager for excellent (5-star) customer service! I had visited this location to reserve a 10' truck. The owner said he would accommodate me, even though this would be a difficult truck to get. As my move time got closer, I wanted to verify my reservation. I could not communicate with the owner of the business. I checked on-line and saw my reservation was cancelled! I walked to the location. Luckily, I ran into Mr. Carter. He told me the sad news of why the owner could not be there. He as able to restore my reservation. He explained that he could not get my desired truck. He upgraded my reservation at no extra charge. I was able to quickly move, return truck same day as promised. Mr. Carter saved me hundreds of dollars on my overall move bill.Joseph P.
No issues with this rental.Robert C.
Great and prompt serviceStephen F.
Mr. Morris was the best. Made the whole process simple and was so very helpful. Use this location for all your Uhaul needs!!!James E.
Nice person working there, easy to deal with, and knowledgeable regarding how to connect trailer and what to expect.DARE R.
Called this location 10+ times and did not get an answer one time. We needed to let them know we were dropping off the truck at a later time and needed some info. No answer after calling many times at different times as well.Joseph H.
The trailer is said to be a 6'x12' trailer. It is 6' wide after you get through the 57 inch opening where the gate is attached. This matters a lot when you are loading. If I ever need another rental I will use salt-n-pepper or the place where the very helpful lady was that set up the reservation. A lot of the other uhaul places I called were not at all helpful.Jimmy H.
Drop off on holiday weekend inconvenient. Had dropped keys in box before discovering needed to photo mileage and gas tank gauge so could not do return. Could not contact customer service after long waiting time. Drop off was poor but otherwise everything else was good.Raymond M.
Rude staff. When I struggled with the online elements- he just sent me out and said- can't help yaShane M.
We made an appointment to pick up the UHaul at 7:30am. Salt and Pepper Grills doesn't open until 9:00am. We had to come back once they opened. Why is there even an option to set an appointment at 7:30am to pick up a truck if it isn't actually an option. It's a waste of time and money on my part. The owner didn't seem bothered by this which makes them unprofessional. I will not rent from the location again. They are not helpful, courteous, or professional in the offering of this product. After returning the UHaul back to this location I was charged more money and wanted information as to why. I called Salt and Pepper Grills and was told it was UHaul's deal "I only enter in the numbers" and to call them. It seems this establishment sees some kind of gain from offering UHauls products, but is super lazy in their delivery of the product. They are not going to make it their problem to offer much service outside of giving you a truck. If you are expecting any real communication or understanding as far as what they're part in the deal actually is (the transaction of the vehicle) you are not going to get it. It is clear they don't think this is their problem. If you want better service I would suggest going somewhere else and working with people who aren't lazy.DANNY J.
Your requests for 3 contacts number it's stupidRoberto F.
First time using this location, but definitely will not be the last. Plenty of trucks or trailers (whatever I needed) and the owner/person who signed me up was very helpful. Thank youRicky H.
Who closes at 4 pm? Need better hours or don't offer U-haulPaul C.
They wouldn't refund me for my unused boxes because they don't sell boxes. Not happy about it. Now they have my money and my boxes.Cheryl D.
Truck SC 3620G felt severely underpowered, even completely empty.Dakota T.