Did not receive final receipt after drop off
MICHAEL T
GVS Bait & Tackle
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Huntsville, AL 35803
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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They are rude. Don’t communicate. I almost died in an accident because of their equipment.
Ji-Fu COne person running a store with two counters serving store customer over U-Haul. Self service trailer hookup. No help or even check on trailer hook up or lights. Very upset I could not get this size trailer at any local stores, had to drive 19 minutes further and back through rush hour.
Kendall RThis operation appears to be a family-run business consisting of college-age son, Mom, and Dad. My 5X8 trailer was booked online, and an appointment was made for 2:00 pm to pick it up. I was the only customer in the store when I showed up. The son was on duty. He said my paper looked fine and immediately got on two different phones in an apparent effort to figure out what to do. But he would not tell me this for his own reasons. Finally, after 20 minutes of being stalled for an unknown reason I indicated I would not wait through anymore soda pop ring-ups. He then gave me the trailer's serial number and told me to find it, hook up, and return to the front so he could get a picture. Upon doing all that, Mom had arrived and took the picture with zero explanation or apology. Dad was at the store when I returned the trailer and asked me if I cleaned it. After I replied in the affirmative, he wrote the serial number on his hand and told me to park the trailer. He then confirmed there was no reason for me to come back in the store. It took more than a week for the return receipt to show up in my email. U-Haul has always treated me better than that since I first started renting from them in the Eighties. Avoid this store.
Tom WThis drop off location business was fine. It’s U-Haul that needs to make improvements.
Molly D