Made reservation on phone with uhaul rep. At pick up, no dolly was available even though it was on reservation. Also the employee at the faculty was very unprofessional, slow, didn't know if she could give us a military discount or not and easily sidetracked. What should have been a quick in and out to pick up the vehicle took an hour or more then we had to go to another location to pick up a dolly.Jill W.
Trailer Rental & Towing in Huntsville, AL at Huntsville Lock Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Huntsville, AL 35811
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Ramp was taken/missing on this truckTina W.
Show up on time so there aren't several customers already waiting after opening time because employees showed up late. Hire people who aren't rude just because I asked a question about adding another driver in the beginning of the process and was answered with â€œwe'll come back to thatâ€ but never did so I asked again and she got extremely mad and said she didn't know how to add them and she's gonna have to call Uhaul. Upon returning the truck after hours, I followed all instructions, pics, mileage, parked in a non blocking space. Went to drop the key in the drop box but it was hanging down from the wall completely open with no way to safely leave the key. Fortunately I was able to drop in in the storage part drop section in the regular window. I used this location because it's close to home. I'll never use it again and will pay the extra mileage to avoid the many headaches given by the very rude woman running it. She also treated the next customer extremely rude in front of me. Both me and the other customer were fuming mad by the time we left. If I didn't have patience I probably would have smacked her smart mouth off her face but I was able to refrain. Please correct the problems with this location! It was definitely NOT worth the money due to all the hassle by the extremely rude employee!!!!!Nancy R.
The location was ok but the truck was filthy. The back was dirty and the cab was nasty. I was angered to think that I was gonna be asked to pay for a cleaning fee when I reported the truck dirty. I swept the back clean and refuse to clean the nasty can when it was given to me dirty. I always return better than I receive.Brent I.
Great employee.....David S.
The representative who worked with me was very kind and helpful. She did an excellent job.Darrell W.
Office was very unprepared had to move trailers to get to the 6 x 12 I needed once I got to it and no instructions on how to load it in there to hook it up to my truck and there was no one there to help I hooked it up the chains were broke but I did get it managed to get it on my truck and take it but I don't think I ever rent from them againKENNETH S.
The rep was extremely kind and 100% knowledgeable of the Uhaul process!Judith H.
I was allowed to pick the truck up early, that about the only plus I had? The truck was really rough looking on the outside. It looked like it may have been ran in a demolition derby at some point. The inside wasn't the cleanest but nothing compared to the outside. The heats blower motor on the truck was really loud & you couldn't hardly hear your passenger speaking. Once the truck was shut off you could hear the heaters motor slowing down & it would stop a few seconds after the truck itself was shut off. We used the truck 2 days & on the 2nd day when we first started it the oil & check engine lights were on. My uncle who was helping us move & who happens to be a head mechanic for Allied trucking raised the hood & discovered the truck was over 2qts low on oil. Luckily I happen to have some oil to fill it back up & the lights went out. Truck looked rough & beaten up like I say. Then it had a cracked drivers side mirror & the windows were left crack so I had to wipe dew of the inside of the windshield to even begin to see. The truck got the job done but overall experience was less than average.Corey B.
Forgot the girl's name who checked me out sunday afternoon, but she was the BEST! So helpful and friendly.JOEL K.
This was very out of the way. A very unusual location. Saturday and sunday hours are minimal and very odd times. Big sign at the front door to wear mask while inside but clerk who was not at her desk did not have a mask on the entire time nor did she make an effort. I was asked to drop the trailer at an odd location about 500' at the back of the facility which was difficult to back into. No help disconnecting trailer.PETER S.
It would be nice to have someone hookup/detach trailers from customer vehicles.JAMES D.
When we dropped off the trailer in Hudson, the manager at the drop off location informed us that the chains on the trailer were not correctly hooked up. She asked if the representative at the pick up location helped us load the trailer and set up all hook ups. We told her that the pickup location representative did not help up hook up the trailer. The drop off location manager stated this was against U Haul company policy.Michele H.
Wonderful and friendly. Cannot improve on that!Sandra W.
Awesome job. Turn-in was very easy and efficient .Ronald B.
She was nice but she pulled the keys out of the drop box and gave us the truck without checking it. It was filthy and smelled like smoke. We had also reserved 4 dozen moving blankets that we weren't given and she didn't tell us she didn't give them to us. So we got home and saw we didn't have them. I had to call her and ask about them. She told me she didn't have any and I would have to call around and find some. So I spent the next hour or 2 running around trying to find moving blankets.Nicholas B.
They did not have all the equipment that i ordered. I had go to another uhaul to get a set of appliance hand trucks.ANDERSON M.
Very helpful and friendly.Steve H.
Great customer service, easy drop off.LOWELL F.
When we arrived, the door was locked. We called but didn't get an answer. After about 10 minutes the proprietor walked up. She thought the number we were calling would rotate to her cell. There were no other issues after that.Wendell M.
I had to walk completely around the building to get my uhaul. Then when i got it it was full of moving blankets dirt and trash.Siara L.
Drop off area was too small.CADEN C.
Very nice lady and helpful.Gary Q.
Staff was organized, and made me feel like they were expecting me. Most efficient checkout and return I have experienced with U-haul.James M.
The lady was very nice and smoth transitionEric N.