When I booked a 15' truck (and appliance dolly) online, I chose Silver City as the pickup point because that's where I lived and that's where I was moving from. The day before my rental date, U-haul called to say that that location didn't have any 15' trucks, but that they could get me a 20' truck at the same price. Okay, fine. But when the change to the reservation was sent, now I had to drive 3 TOWNS EAST to pick up the 20' truck. Once I got to the location (a mom-and-pop makeshift gas station in the middle of nowhere) and checked in with the app, I opened up the truck to find no dolly whatsoever. The man who ran the shop was rude and dismissive from the moment I walked in, and when I told him the truck was missing the appliance dolly, he told me he didn't have one, and that was it. No offer to contact other U-haul locations to find one, no offer to contact U-haul to issue a refund, nothing. Eventually he relented and gave us a utility dolly, which was better than a poke in the eye, but didn't help too much when it came time to move both a full-size washer and a full-size dryer. We got in the truck and the fuel gauge was just above 1/4 tank, which meant I had to fill up the truck before I even got into town. I contacted U-haul about the missing dolly, and they suggested I go to an official U-haul store and rent an appliance dolly directly from them, but the closest U-haul store was 120 miles away, so that wasn't a valid option. U-haul did issue a refund for the appliance dolly in the end.
Raymond G
Gateway Travel Plaza
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hurley, NM 88043
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Customer Reviews
- 4.0 Average Customer Rating
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My main complaint is a big one: the person who hooked up the trailer failed to point out the chains that are used to secure the vehicle which were left to drag along the roadway causing a MAJOR risk for sparks that could lead to wildfires. Luckily I caught them at my first stop and got them secured.
CURTRIC PSmooth and simple
TIMOTHY GAbsolutley the best when it comes to customer excellence... every aspect of our interaction with this u-haul service location was impeccable! Great communication throughout the rental period and the nicest people EVER! Stop by for all your rental needs or just to enjoy a meal and terrific service in the restaraunt!!!!!
MICHAEL MMaybe ? The website is not easy to use.
RICHARD P