All good
jerry c
Ram Z Auto Sales LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Iuka, MS 38852
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I’ve rented several uhauls in the past and have had just excellent experiences. This was completely opposite experience though. The lock on the lock box with the key was either damaged or faulty, I had to piddle with it for about 10-15 mins before it finally opened (and I followed the directions to a T) The truck had 9 miles to empty when I got in it NINE MILES TO E. I’ve never ever rented a U-Haul that literally had a gas light on. In fact, every time I’ve rented one it’s had a full tank of gas. The system would not let me do the initial setup process, wasn’t able to submit pictures or anything before driving away with the truck. The dashboard looked like a Christmas tree with all the different lights shining bright for maintenence. This truck has some mechanical issues both under the hood and either the tires or maybe an axel? The whole thing just jumps around (not the wind blowing I mean it was jumping like a box Chevy in the Bronx seriously) had to pull over several times to insure the tires were not flattened. When I would accelerate in this truck it made a somewhat spitting noise and then sounded like it was in neutral or something and just would barely crawl; this issue continued even after I gassed it up/again almost didn’t make it to the station tho as this truck had no gas to begin w),the delay in acceleration… This was incredibly scary and dangerous as I had to make my way onto busy highways several times with this recent move. It’s terrifying attempting to make entry on the road when the truck just stops pulling. Just acts like neutral, it was strange. I would like to conclude with I did accomplish my move. It took a lot more patience than I possess but ultimately mission was accomplished. I pray this message isn’t received as someone with just a bunch of complaints, I believe in the U-Haul brand and recommend anyone to rent one. However, I will not recommend getting one from this location. I list these issues here for y’all, not as a complaint, but as a concern for future customers (or even myself if I have to return to that location for whatever reason) this particular vehicle did not feel safe, I was scared pretty much the entire time driving it. I do wish to complain about the empty tank of gas. That was absurd. When guesstimating my mileage I put 50 miles, there was 9 miles to E w the light flashing low fuel the very second I got in the first time and turned the key. I almost didn’t get to a gas station to put gas in (this added an enormous amount of additional stress as I planned to get in and get going, I expect to gas up the truck throughout my time of having it, but to not have gas when I pick it up is just poor business practice and even more poor customer service, in my opinion. I will continue to be a U-Haul customer and will not let one “not great” experience detour me from future endeavors, however I pray and plead these issues are looked into and used as a teachable moment to better improve customer experience/customer service and promote a safe driving experience. It is imperative to not o to promote a safe experience though, it needs to be guaranteed. I thank you so much for your time, and for your services, and for helping me get into my new home. Have a very Merry Christmas
Sara MGreat service and friendly
JONATHAN BI’m not sure how you could improve for the next customer the team at ram z went above and beyond with the best customer service that I’ve seen anywhere in a long time
Jeremy GDropped off during closed hours . Paid $100 deposit cash . After $31.50 gas charge how am I suppose to receive money owed ? Not really sure how that is suppose to work . Thanks
Shawnna S