Uhaul once again failed to deliver and let me pick up where I requested at one of your flag store locations. Instead you sent me to a dealer location, and it took me 45 mins to be able to drive away with the uhaul I rented. The location could not figure out how to give me the key that was locked in the box outside, I followed APP instructions but there was an issue inside the convenience store getting the key. I had to wait for the manager/owner to drive in and help me sort it out. Your APP was equally frustrating. Thanks for putting the entire pickup and get your Uhaul process on your customers. If I had another choice of truck rental (and I will look around next time) I would never use U-Haul services again I have never rented a truck from your company and not have some sort of issue. Horrible company. And I will share my experience with as many as I can and have done so already, great job Uhaul.
Richard N
Sun Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jacksonville, FL 32211
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I have called U-Haul two times and I am still being overcharged by over $300 because this location, Sun Express in Jacksonville, FL) said that I had the truck for 7 days. Actually, I only had rented the truck for 6 hours and returned it the same day that I rented it. A manager from U-Haul is supposed to be calling me and I have been waiting for 3 days for this call, but so far no one has called me. This overcharge has caused my account to go into a negative status. In the future, I will be extremely cautious using U-Haul again.
APRIL PMake sure nothings broken on the truck including The windshield wipers.
Breah LThe people who runs this pickup location speak very little English so communication is hard. Keys were stuck in the key case, it took 30 minutes and 2 people to open the case. Definitely do not recommend this location.
MATTEO F