Was hard to get the lock off the key box. Didn’t get the blankets we paid for. Line was super long took 30 minutes to return the key.
Payton M
Sun Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jacksonville, FL 32211
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 1.5 Average Customer Rating
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Think it was first time girl ever did it. Took a really long time..and she gave little verbal communication
Jennifer JUhaul once again failed to deliver and let me pick up where I requested at one of your flag store locations. Instead you sent me to a dealer location, and it took me 45 mins to be able to drive away with the uhaul I rented. The location could not figure out how to give me the key that was locked in the box outside, I followed APP instructions but there was an issue inside the convenience store getting the key. I had to wait for the manager/owner to drive in and help me sort it out. Your APP was equally frustrating. Thanks for putting the entire pickup and get your Uhaul process on your customers. If I had another choice of truck rental (and I will look around next time) I would never use U-Haul services again I have never rented a truck from your company and not have some sort of issue. Horrible company. And I will share my experience with as many as I can and have done so already, great job Uhaul.
Richard NI have called U-Haul two times and I am still being overcharged by over $300 because this location, Sun Express in Jacksonville, FL) said that I had the truck for 7 days. Actually, I only had rented the truck for 6 hours and returned it the same day that I rented it. A manager from U-Haul is supposed to be calling me and I have been waiting for 3 days for this call, but so far no one has called me. This overcharge has caused my account to go into a negative status. In the future, I will be extremely cautious using U-Haul again.
APRIL PMake sure nothings broken on the truck including The windshield wipers.
Breah L