It was a video call instead of a real person.
Kenneth P
Midgard Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jacksonville, FL 32225
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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After I received the final receipt for my transaction, there was an attempt made on my debit card by U-Haul on 11/04/25 for $161 and change. Thankfully, I had my card disabled at the time and the transactions did not go through. I have to go through the inconvenience of canceling my card and ordering a new one so another attempt will not be successful. Needless to say I was a loyal U-Haul Customer for all of my needs, but I will not be using your services again. I do not appreciate the fraudulent attempt on my debit card and I will inform everyone I know about your practices.
Robert PExcellent 👍
ADON BSuperior customer service
ADON BThe equipment was extremely dangerous. What I mean by that was the truck was bouncing really bad while going at regular highway speed. Due to the extreme bouncing the vehicle was hard to maintain control. There were three incidents that the vehicle almost lost control because of the maintenance issue. I called several times tried to get help about the vehicle and got absolutely no response back about the issue all they want to do is receive a call back from U-Haul which has not happened.
CHRISTOPHER T