There was no property manager to be found. It took a hour just to pick up a truck. The Uhaul system was down. Had to cancel original reservation and do another one on site. Virtual assistant was no help. Order did not contain the 4 letter code to open key box. Had to call Uhaul. Locks are old and rusted so took awhile to open. Storage location kept saying there was noting they could do because they were not Uhaul. There should always be a live person available to assist. It should not take an hour to pick up a truck.
Synthia D
Midgard Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jacksonville, FL 32225
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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This location is excellent. Your app sends me to other locations, like gas stations. This is the closest place to my home and it is nice. The other places are not so nice and I will never do business there. Jacksonville has some not so nice areas. Please let us choose our location and don’t change it. Again the team a Midgard was 100% professional. Thanks.
TIMOTHY WWe rented a pickup truck this morning and we were very satisfied with the service that we received. In addition, Devin, the person in charge of the store was very helpful and made our experienced enjoyable. Furthermore, we will recommend this facility to our friends and relatives as well for their future pickup truck needs. Last, but not least, we will be back in this facility for our future needs. Thanks, Rolly & Anna Marucut
ROLANDO MIt was a video call instead of a real person.
Kenneth PAfter I received the final receipt for my transaction, there was an attempt made on my debit card by U-Haul on 11/04/25 for $161 and change. Thankfully, I had my card disabled at the time and the transactions did not go through. I have to go through the inconvenience of canceling my card and ordering a new one so another attempt will not be successful. Needless to say I was a loyal U-Haul Customer for all of my needs, but I will not be using your services again. I do not appreciate the fraudulent attempt on my debit card and I will inform everyone I know about your practices.
Robert P