Uhaul was dirtyCARYN F.
Trailer Rental & Towing in Jasper, AL at A1 Jasper Tint
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Jasper, AL 35501
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The store was closed when I was to pick up my truck as the owner was out on a work call for his tinting business. He then wanted me to drive the truck out of the lot using a rocky hill but it had rained so the truck was slipping and getting stuck. He also didn't want to send the utility cart out of town so I wasn't able to rent a cart for moving our appliances.Andrew W.
The parking area for the truck was not paved and the truck was dirty on the outside. Inside was exceptionally clean. Tires and wheels were covered with clay. I washed them and they looked like new. Just not a good look personElwin B.
I didn't recognize anything wrong or that needs to be improvedW H.
We ordered a appliance dollie but was told that they would not send one out one way. This made things very difficult. Nothing on the website said we could not order one for a one way rental. Why would we be allowed to click on it on the website if this was not option ? Additionally noone called us to let us know this. The back of the truck had not been swept out from the previous use and had nasty cigarette butts in it.jennifer R.
People need to know more about what they are doing. And the mileage and amount of days they make you pay is STUPID.Thomas P.
The representative Kipp Allred was very nice and professional, he took care of my rental and made sure I had everything I needed and understood my agreement. I will definitely recommend this location to my friends ands coworkersKristy F.
Send an email version of the contract when the reservation is made, we did not receive one. Send an alert when changes to the pick up location are made. We made reservations to pick up the truck in Birmingham, AL and it was changed without warning or notice to Jasper, AL, almost 50 miles away. Figuring this out and getting out there added over three hours to our move. None of the extra equipment (dolly, packing pads, etc) that we had purchased was available at the pick up location. We were refunded, but still no prior notice was given and we had to spend even more time finding these items elsewhere as we needed them for the move and were told they were available per the reservation. Staff at pick up location were friendly but did not do walk around of truck or even tell me where it was. Interior of cabin was mostly clean but cup holders and passenger airbag was covered in sticky liquid that indicated they had not been cleaned since their last use, which is incredibly irresponsible and negligent in the middle of a global pandemic. All in all, due to a lack of communication on Uhaul's part, over six hours was added to our move time, which was not only incredibly inconvenient and unacceptable, but meant some of the friends that had offered to help us were no longer available to do so, which added yet more time to our move process. This was one of our worst moving experiences and I doubt we will use Uhaul in the future.JAMES A.
Friendly helpful servicejohn S.
We dropped off the uhaul online and it was pretty easy to do.ELIZABETH P.
Total price after returning truck was alot more than contract said????Brian A.
Truck was dirty had to go back to get hand trucks I rented because they was not in the truck rented it for 24 hours and was told 430 would be the return time but it got changed to 2 15 people was very unaware of what they doingCynthia W.
I will not rent anything else from UhaulChristopher R.
Great customer service and the rental was extremely easy.Tony R.
Only issueci had was that i called the day the truck was scheduled to be returned to verify the time it had to be back and was told 2pm but that was an hour ahead of my time which would have be 1pm my time. That was not disclosed to me at the time of rental. I was not able to finish by that time which caused me to be charged for another day. I called uhaul and they are supposed to have the rental place call me back hopefully tomorrow, 1/30/20. I was also told by uhaul personnel that it should've been 2pm my time.Robert C.
This gentleman was the nicest person and knowledgeable since I've been renting,Karla A.
Keep your shit clean and up to snuffCharles G.
NOT HAPPY with being charged over $200 AFTER I returned the rental equipment as AGREED.Michele S.
Very nice people.would recommend.Don L.
This location is amazing, helped us unload the transport with no problems.Kipp A.
Outstanding experience Everyone was very helpfulMark G.