Self service was hard to use. Your app sucks. You need to provide flexibility in the case of app failure. The location itself was fine.
Anusha N
EBCO Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jersey City, NJ 07304
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Always on time
Esdras AReservation through the app was almost impossible. You have to keep in mind that not everyone is a pro with computer and AI. The process of picking up the van and returning I do not recommend it.
maria gThey didn't have the vehicle I ordered ready in time. The older gentleman at the front desk was rude and unpleasant to work with. He called me difficult when I asked for verification on a question he responded too. The only reason I didn't give this experience a poor rating was because another staff member there Brent was kind and patient after the horrible interaction I had with the first man.
Caitlin MThe van was very dirty inside and out, and the passenger side window was duct taped to the van with black tape. Also, when picking the van up, I checked in via the app, then asked the attendant for the keys, to which he replied I needed to ask the other attendant across the parking lot. Finally, when I get to the other guy, he then walks back to the FIRST guy I asked and got the keys from the little room where I was originally. Very inefficient and annoying.
BRET S