When we arrived to pick up the truck, I was told my reservation was for a 26’ truck 🛻 instead of a 10 ft truck and charg d me for a 26ft truck.Luckily I had the receipt on my phone, that showed I ordered a 10 ft truck. Then I was told there were no 10 ft trucks and that I’d have to take and pay for a 15 ft. truck. Then the manager stepped in and said that yes, they did have a 10 ft truck for me. The first guy had already reversed my transaction for the 26 ft. truck and now charged me for a 10 ft., however he said that he first charge wouldn’t be erased from my checking account for 5-7 days! Fortunately that turned out not to be true because when I checked my bank account on my phone app, the first transaction was already being reversed, otherwise I wouldn’t have had enough $ in my account to cover both charges. We had driven 2 hours to pick up this truck to clear out a storage unit and we ended up being in the rental office for over an hour, which really m shed up our schedule to empty the storage unit and drive it back to Sumter 2 hours away. I asked if I could be compensated for all the time it took and the inconvenience to which the clerk said, “sorry, he didn’t think so”. I asked him to go down and ask the manager who was handling another customer, who said, “Yes, of course! “. So, they took a % off my bill, which I felt was fair. They all apologized for the confusion and we ended up with the right truck at the right price, so all ended well, but caused unnecessary stress and time out of our day.
CANDICE B
Main Road Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Johns Island, SC 29455
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Customer Reviews
- 4.5 Average Customer Rating
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A.C. working properly gets hot in truck
EDWARD PFast and thorough service. Pleasant experience.
RONALD THave the balding redhead not interact with anyone who wants to get anything done. The guy who took my reservation, did the paperwork, gave me the truck and did the return paperwork was great. The balding redhead who took my keys on the return, gave me “we are all done and closing in 15 minutes. We will check the truck in tomorrow morning “, then got huffy with me when I looked at the door that had office open till 5:30 pm, looked at clock that said 5:10 pm, pointed out that I was there before close and the truck is in their parking lot, he has the keys and I was not going to take any responsibility for the truck overnight and that I wanted it checked in. Then when we were walking out to get information out of the returned truck, he makes comments about how it shouldn’t matter, the truck would have been fine overnight, my rental was still active for the next 20 hours and it wasn’t that big of a deal to leave it till the morning. He takes a picture of the dashboard then walks back in and hands the information over to the same great guy who I did my reservation with and had him do all the computer work for it. I was still out of there before the office hours were done at 5:30 pm.
JONATHAN LI towed a 5x8 trailer from Texas to South Carolina and had 5 days to return the trailer...I tried to do so on a Sunday which was the fifth day, but the U-Haul location was closed. When I did return the trailer the following day I was charged for an extra day. That is absolutely unacceptable! They wouldn't budge. U-Haul owes me $22, not a huge amount, but it's a lousy way to treat a customer!!!
BJORN K