The staff was very unpleasant and unfriendly. On top of that, they gave me the worst vehicle; it was damaged on the passenger door, and the door made a terrible noise every time I had to open it. Furthermore, I went a day in advance to reserve the vehicle, and they charged me for the reservation but didn't deduct it from the final cost. Because of this, it was the most expensive rental I've ever had. They also made me pay for their insurance instead of letting me use my own, which I've always used before. I truly do not recommend this location at all.
MARILYN H
Saums Road Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Katy, TX 77449
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Customer Reviews
- 4.5 Average Customer Rating
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very good
Bashar AI don’t think that has sign enough for the costume find it
Amelia REverything was excellent. Thank you U-haul.
JUAN SStaff , very polite and professional.
Ailsa B