No checkout of trailer. Rep was constantly talking to someone via a Bluetooth device and was serving others in the market while trying to deal with my rental. How U-Haul thinks this is a viable location is beyond me considering how many locations in much better shape in Kennewick. No room to load trailer onto a 26’ box truck.
Francis G
Sunset Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kennewick, WA 99336
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Customer Reviews
- 3.5 Average Customer Rating
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Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkIt was a self check in almost
Frank DAfter my reservation was changed this morning, I was told I’d get a 15’ truck but showed up and the 10’ was available, which is fine it’s what I initially wanted. The problem came when the truck I was switched into, (15’) wasn’t there. An hour later they were able to switch my reservation to the truck available (10’) was still charged for the 4hr rental.
Alejandro VWas not expecting a mini-mart. Took forever to checkout due to all the regular customers. Also, had planned to buy a mattress bag, but location has no u-haul supplies. Had to drive across town and go to six different auto parts stores to find a trailer wiring adapter… new trucks have 6-pin round and all the u-haul trailers are 4-pin flat! Mini/mart did not have adapters.
Rod WI was charged $15 for save movers and I didn’t request that. So it was added to my reservation without asking me.
MONICA O