Showed up for my 11am pick-up on a Saturday. The (only) guy there, had no idea how to handle U-Haul transactions. Since the place is just a pick-up spot and it's a business for vehicle repairs, he was just there doing his job. He was nice, but there was no one present for the U-Haul pick-up. I had to wait about 30min for some other guy to show up. After about 45min, or more, I finally got to take the van I rented. And that was after that other guy who showed up tried to figure out how to fill out stuff on the PC, even though I had already filled out all of that stuff when I reserved the van. Oh, and I had rented a hand-truck (aka dolly), but there was no hand-truck in the van. There were some other people there in the same pick-up situation as me too. Jumping forward to when I dropped the van off, it was a lot better. There was a different young guy there who knew how to get everything done quickly when I had to pay, and he even made sure I didn't get charged for the hand-truck that was never there. He was super nice too. Anyway, for that last guy, I'd give it 5 stars for him alone, but for the overall experience there that had nothing to do with him, I'd give it one or 2 stars, so I figured I'd give it 3 stars because of the good part and because it could've been way worse. I hate to be this way, especially when the last guy was really nice and knew what he was doing, but I would avoid picking up a U-Haul from there, if you want it on time or want any additional equipment like a hand-truck, because it's just that, a pick-up place that handles repairs on U-Hauls and regular cars, not a U-Haul facility where U-Haul employees and equipment is stored.
Paul W
Tims Collision
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Kent, WA 98032
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