Everything was perfect!
Linda B
Walker & Walker Enterprises
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kettering, OH 45419
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Customer Reviews
- 4.5 Average Customer Rating
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How U-Haul Reviews WorkIt was a little hard to find, but other than that, it was perfect
Eddie SFailure on behalf of Business Proprietors 1. No instructions provided in advance as to what to expect at pickup wrt key. As such Customer placed a call during posted office hours to obtain information wrt pickup. Location listing and advertisement said there would be someone at facility until 3:00. Called was placed at 2:15… no answer. 2. Customer and Partner drove to facility arring at 2:30. No one was at the location, no posting of how to contact the Owner after hours, and there were no instructions as to pickup. Called office number once again and left message to call me or my Partner. Call never returned. 3. Called corporate and spoke to an agent. Spent approximately 35 mins on line while she tried to reach owner to no avail. 4. The agent identified the assigned truck by license number and indicated that the lock on back would provide access truck bay where ignition key would be located. Assigned truck had no lock on back bay access door and when opened no key was in the bay 5. Agent spent 15 mins trying to work an alternate plan. Came up with selecting the only other truck on the lot which had a lock on bay door. She stated that it was reserved for another Customer who was to pick it up later yet sensing our absolute frustration decided to reassign that truck to me. 6. Spent another 15 mins accessing the bay once sliding door lock combo was secured, made photo of license, provided an alternate contact …and waited for verification, took pictures of truck exterior, and reported gas quantity…all of which cost precious time that could/should have been spent making use of the truck for its intended purpose of moving furniture. 7. Throughout this whole ordeal neither the Owner nor employee returned voice mail message left on office phone. 8. In short, an absolutely inexcusable hassle and waste of customer’s time/effort caused exclusively by Owner/employee unavailability during posted office hours and failure to arrange for a scheduled truck per contract agreement. Had we arrived at 4:00, our original pickup time, in all likelihood we would never have obtained a truck or would have had to go through the same hour long ordeal that we experienced while missing the narrow time frame we had to move. 9. This whole experience was EXTREMELY stressing and uncalled for given that we reached out to the office nearly an hour before posted closing to obtain the relevant information for a smooth and orderly pickup. The fact that the office was closed with no means of contacting an employee is unacceptable. The fact that the truck wasn’t even set up to be picked up, I.e., no bay door lock and no key propositioned, is inexcusable and totally unacceptable. That we had to deal with an agent who wasn’t able to reach the Owner/employee is equally unacceptable.
Dove ESeveral places worked with us to get what we needed. Everyplace was helpful. Good people.
Tom kThe gentleman in the office was terrific and efficient and very friendly. I’d definitely recommend this location.
John R