System failed. Place was fine but waited there an hour for approval. Computers didn’t work and customer service line never got off hold.
Thomas G
Walker & Walker Enterprises
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kettering, OH 45419
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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We had trouble finding the key so we had to call customer service. That took a LOT longer than I would have expected to get a human on the phone to helps us. Other than that it was all good.
Jeremy Rthere was no drop off box for keys after hours. Also the website said they were open until 3pm, and I got there around 2:45-2:50 and they were closed already.
mya fGreat service and it was quick and easy. Thank you!
Marshell WDropped off after hours, but not late according to the contract. Afterwards, I was charged for a late fee, which was wrong because it was delivered the night before, and the keys were put in the box. Unfortunately, the folks at the place didn’t get the information in the computer quick enough, and it cost me $75 and some odd cents for being late by according to them 20 minutes. It got straightened out by a young lady in customer service at U-Haul and I will continue to use your service, but I think that the people who get the U-Haul van and need to do a better job getting it entered into the system in a timely manner, so this type of thing doesn’t happen again thank you.
William C