I was very dissatisfied with the drop-off experience at this location. The attendant was not friendly or welcoming, and the overall level of customer service was poor. There was no printer available to provide me with a hard copy of my final receipt. Instead, I was told to take several photos of the attendant’s computer screen while he scrolled through the receipt. This is not an acceptable or professional way to provide a customer with important rental documentation. I was also frustrated by the location being listed as “Lakemart Esso” in Kincardine. Despite the “Esso” name, there are no gas pumps or fuel available at this location. I specifically expected to be able to refuel the truck when returning it and instead had to drive to the other end of town to find a gas station before completing the return. This is misleading and unnecessarily inconvenient for customers returning rental vehicles. U-Haul should clearly state on the rental agreement and drop-off instructions that fuel is NOT available at this location, so customers know they must refuel elsewhere before arriving. Overall, the drop-off experience fell well below the level of customer service and convenience I would expect from U-Haul.
Glenn Z
Lakemart Esso
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kincardine, ON N2Z2R3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkThe staff at Lakeside Esso seemed perplexed as to why I was coming in the store to get the truck key. I had already signed in using the uhaul App, so I was expecting to pick the key up without having to make contact with anyone. The staff asked me only a couple of questions, along with asking me was the contract number was (which was the appropriate thing to ask), and handed me a key without any direction for finding the truck. It isnt a large lot but there were 2 trucks...one on one side of the building and the other on the other side. Would've been helpful if they had an ounce of customer service in them to provide some help and direction.
KELLIE MThank you
judy dGreat service
Alius ZFantastic customer service
andy l