While not this locations fault, I reserved a 6x12 unit from Port Elgin 2 weeks earlier. At the time the 6x12 trailer was available. The day prior to rental pickup I was notified the unit was no longer available and the nearest location for the size was in Owen Sound. Approximately 1 hour plus further drive. Apparently, using the reservation system isn't worth the time. I had to accept a smaller size from a closer location.ROBIN K.
Lake Mart Esso
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Kincardine, ON N2Z2R3
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- 3.5 Average Customer Rating
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Staff was great to deal with. Only thing is that everything was done behind a very tall counter. So it was difficult to hear and see what was happening. Besides that they are very friendly. And answered all my questions.William P.
I asked for a 15 footer. But the only 15 footer was being repaired. I was given a 10 footer for the same price. I was not able to move all my furniture and I have to reschedule another day to finish my move. This is an out of town move. Additionally, truck was marked to have 3/4 of a tank on the contract but had 5/8 only once I turned it on. The uhaul website kept glitching when I tried to upload a picture of the fuel level. So I could not even report the accurate fuel level and had to pay extra for gas. I want to be refunded for this. This was a terrible experience.Fadi R.
I reserved a truck in Goderich. It wasn't there. I then had to look up the nearest truck and go get it. AND there wasn't an appliance cart AND the dozen blankets were wet. What kind of gong show isn't ready for a reservation?! This won't happen again because I will never ever rely on this company. Sadly this happened to me about 20 yrs ago. I shouldn't have been optimistic to do a second attempt. Shame on the lack of organization.Jen W.
Tire presssure: one at 12 psi one at 41psiMICHAEL B.