Had to do reservation online because of the wait at pick up location. Customer service wasn't the best.Tanisha D.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Kings Mountain, NC 28086
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Was charged more than told and I did 24/7 but had to wait until they opened to get my truck very disappointedLori F.
I made this reservation over 2 weeks ago. I even called the day before the reservation to verify if they would have a 26 ft. truck, 24 moving blankets, and utility dolly. I was told yes by a Ryan. I never got a confirmation call from the dealer, which is what prompted me to call. I get there to pickup my truck and guess what? They only have a 10ft and 2 15ft trucks. The chick checking me in had no clue to what she was doing. It took 45 mins for her to complete my check-in. Then they only had 15 pads in the entire shop. My move took much longer than anticipated and my customer was pissed. I would never use this location and possibly Uhual again. Worst experience ever.Ricco M.
Make sure the reservation is made and not changed I had to drive and extra 45 mins to pickup my truck instead of where my reservation was made and if I didn't like it I could leave it but good luck finding a truck in a few hours and had to drop off 40 mins one way at drop off and was told that If I took to the original drop off it could cost me $1000s of dollars terrible customer service and beware using the reservation line because they waited until they had me to make changes and not tell me thank God I checked the drop off location before I took it Also waited 30 mins to talk to the customer service to be transferred and told the wait time was 50 mins so I used the chat but that took 30 mins to a person to come online and they could help either Terrible terrible service and experienceSandra P.
Truck pulled to right needed alignment not bad but could've been fixedMatt G.