Where do This is my first time ever using Uhaul, and hopefully my last. I wanted to rent a truck for a couple of hours. He did a good job of upselling to a bigger truck because he said he only had one specific size. I agreed he quoted me $109. I used the truck for about two hours and around 40 miles which was in the original price. I returned the truck two a couple of hours later. Finally I see my charges on my credit card. There’s is a charge for the original $109 plus. Another charge for $144.82 plus a pending charge of $48.27. That is a total of $302.42 for a 2 hour rental. I don’t know if this person makes a commission or not. I should not have to go through this process. I have never complained or been in this situation before. I’m sure shit happens but this company should look into what has happened. I did speak to the person and they gave me a bullshit excuse. Thank you
Manuel B
Personal Mini Storage BVL LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kissimmee, FL 34744
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- 4.5 Average Customer Rating
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The trailer was not properly hooked onto the truck the right one and the worker said it was. Anything could have happened with me driving off the lot and I would have been responsible. When we loaded the Jeep on the trailer it lifted and that’s when we realized it wasn’t attached. This was unsafe especially when I was told it was hooked up and locked on to the truck.
Kendra CExcelente Servicio del personal de U-Haul. Se los recomiendo a personas sercanas,besinos,familias etc
SERGIO GMuy bien el servicio
Gilberto LGreat service and the staff excellent
Jose A