Extremely frustrating experience at this U-Haul drop-off location. The office was supposed to be open from 9–5, but when we arrived during those hours, the office was completely closed with only a Ring camera on the door. There was no staff on site at all. When we called the office for help, we were told to just use the app and that no one would be available for hours because they were out moving equipment — during posted office hours. If the location isn’t actually staffed during business hours, that should be clearly communicated. Drop-off should not feel this confusing or unsupported, especially when customers are following the scheduled time. This was a very disappointing and inconvenient experience.
Joseph M
Gosine Corp
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lady Lake, FL 32159
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Jennifer LNo problems
Michael CThere were no personnel at the drop-off location. We had to make a phone call and get instructions to perform the drop-off process ourselves via the U-Haul app. The online process was accepatable however it took quite some time to complete on our own on our phone.
RICHARD Tall good
Mark C