I rented a cargo van to move some furniture. Had it 3 hours, 23 miles total. The low tire pressure light was on and the dealer didn't say anything until i returned a few minutes after leaving to have them pump it up. He then says it's an ongoing issue and "not a problem", so we used it. No issues arise with the tire but the low tire pressure dash lights flashed at me the entire time. When we retuned the van, there was a light dusting of sand on the passenger and driver's side floor board from our shoes. The dealer handed me a ragged broom and told me I had to sweep it out or be charged a $15 cleaning fee.....seriously?! Returning clean does not mean every grain of sand has to be gone. There wasn't even any leaves or larger debris. He complained about his "cut" of the rental fee and stated it didn't cover him cleaning the vehicles. "You got it clean, you have to return it clean". Again, ZERO debris other than some sand from shoes. I have NEVER had to do this at any other location, and will NEVER use this location again even though it is the closest to my home!!
Dodie R
Gosine Corp
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lady Lake, FL 32159
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
All good!
Michael MThe outside of the buildings and houses looked like a dump. The guy inside not friendly at all
TERRI RI can't really provide feedback on this location as I used the remote drop off. The remote drop off feature works very well. The employee running this site was helping other customers, so I was happy to use the remote drop off while the employee was busy. I would expect the personnel here are helpful, but I did not interact with them so I answered "no" above. My "no" response here in no way should be considered an assessment on whether the employees are helpful - I simply didn't interact with them.
JAMES MI was the only customer there but had to wait 20 minutes while he cleaned and moved other trucks. Truck had Engine light on the whole time I had it. Got back to office an hour before closing but the office was closed. There is a much better U-Haul location in the area. I hope to use it next time.
Douglas S