Charged me more than authorized, had to wait over 25 minutes for someone to get us into the U-Haul. Was not answering calls. Dirty
Robert P
Xpressions For Performing Arts
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lake Worth, FL 33467
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- 2.5 Average Customer Rating
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they charged me for blankets that i did not ask for and after the fact the charge me an extra 2 dollar random charge
JUAN RThey did not check if the vehicle was returned in the morning instead, they charge me for a full day when I return the vehicle a day prior
FRANTISEK DRental was done completely by the phone. No worries. Side business of some dance studio. Truck rental was fine. We accidentally put the keys in the cab instead of the back box. They don't have a spare key. They told me I'm responsible to hire a locksmith and get the key out of the cabin. They will charge me every day until I give them back the key. No spare keys? I called U-Haul roadside assistance and they sent out a person to unlock the truck. Something that the owner of the U-Haul dealership at this location could have done. Instead she decided to be nasty and threatening. Based on her attitude with this issue I would not recommend this location for rental. I'm logging a complaint with the regional manager. Hopefully they loose their dealership. They don't deserve it. Also after the main business opens you can't reach them by phone. I called 5 times not a single answer. I'm reading all the other reviews now. I should have done that before I rented. Thank you to everyone that posted about them charging for multiple days or several times. Now I know I have to watch my statement. Good thing I used AMEX. They always have my back.
Shawn TBad experience
Efrain S