They did not check if the vehicle was returned in the morning instead, they charge me for a full day when I return the vehicle a day prior
FRANTISEK D
Xpressions For Performing Arts
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lake Worth, FL 33467
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Customer Reviews
- 2.5 Average Customer Rating
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Rental was done completely by the phone. No worries. Side business of some dance studio. Truck rental was fine. We accidentally put the keys in the cab instead of the back box. They don't have a spare key. They told me I'm responsible to hire a locksmith and get the key out of the cabin. They will charge me every day until I give them back the key. No spare keys? I called U-Haul roadside assistance and they sent out a person to unlock the truck. Something that the owner of the U-Haul dealership at this location could have done. Instead she decided to be nasty and threatening. Based on her attitude with this issue I would not recommend this location for rental. I'm logging a complaint with the regional manager. Hopefully they loose their dealership. They don't deserve it. Also after the main business opens you can't reach them by phone. I called 5 times not a single answer. I'm reading all the other reviews now. I should have done that before I rented. Thank you to everyone that posted about them charging for multiple days or several times. Now I know I have to watch my statement. Good thing I used AMEX. They always have my back.
Shawn TBad experience
Efrain SExcellent customer service
DAVID Gmy dollies that i payed for were not present in my rental, and the lady i spoke to on the phone was rude and said “oh well” and that they were. i was still charged for them. then i had to drive all over town to find a place that had one, which added miles onto my drive in the uhaul which is ended up having to pay for. i’m not happy and will not be using uhaul ever again.
Samantha R