The pick up process was a disaster! Not the fault of the pick up location, it's the U-HAUL sysytem.
John T
Xpressions For Performing Arts
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lake Worth, FL 33467
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Customer Reviews
- 2.5 Average Customer Rating
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The return required photos section is terrible.The dark shadowed in area does not allowed you to see/read what photo to take, and with the sum it's impossible to see what is on the screen. I had to retake photos numerous times!
Fernando GUhaul in general ended up helping with an absolutely horrible day. First off we get to the location and they're closed , call owners and she answers saying let me get the door unlocked then hangs up. 4 calls , knocking on back and front door and 90 min later we finally got our truck. 5 ft smaller then originally purchased so had to take multiple trips unfortunately. Countless texts and calls to the uhaul 1-800 numbers I got a truck but waiting 90 min and having to take a smaller truck in the heat was horrible. Like I said uhaul overall great service , this location absolutely rediculous and unprofessional. Will never use this location again or recommend to anyone. Had to pay double for miles and received zero discounts for my hassle/ waste of time.
Ronald EWhen I arrived at facility in the middle of a Saturday, the facility was closed. The truck I rented was locked and inaccessible. I did everything online and the app would not provide location services. Once I stopped using the app and started using the website, things worked online. However, the truck was still locked even though I was able to check in online, I still could not drive away. I had to wait for the owner to open the office and provide me a key. I will never do that again.
Jim WThe manager wasn’t there when he needed to be there for my reservation. There was another girl that was trying to do his job and she was frustrated because it wouldn’t let her go to the next page. In the meantime she tried calling him on and texting him and he did not pick up the phone or answer her back. She was amazing. She did an amazing job, but I was very upset because he wasn’t there.
Sheila V