They guy had a bad attitude and when we dropped off the truck before I could park the truck he’s running outside like he wanted to take it away from me and then wouldn’t allow me back in the truck to retrieve my property I have to call customer service and they didn’t answer for them I have to do a whole police report to get my stolen things it’s day two now still haven’t gotten it back do not rent from these people he acts like he built the uhaul trucks.
DANA N
Hilltop Food Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lakeland, FL 33809
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Customer Reviews
- 4.0 Average Customer Rating
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Made an appointment on their app, verified it a day later, verbally, had help with me only to find out the location doesn’t open for an hour later. Called u-haul with the number listed and was told that maybe another location had my truck if I wanted to drive to it.
GEORGE WLong wait time, rude service, truck had a check engine light
Anthony VThe store owner added a charge to my total without my permission. That’s theft, and U-Haul will do nothing about it
Jason BOnly complaint I have is the engine light was on and the acceleration was horrible. Customer service was awesome. Vehicle needs service.
KATHLEEN F