Nothing that I can see, it went great for me. Thank you
PATRICIA D
Hilltop Food Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lakeland, FL 33809
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Customer Reviews
- 4.0 Average Customer Rating
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I reserved a 10' truck on-line. The locations offered were not in an order that showed distance so I had to look up the address of each location to see which ones were close. After I signed up there were 8 pages of insurance and add-ons that I had to decline. Ridiculous. Once I got to the facility to pick up the truck I had to pay using my physical credit card but I already gave all my credit card information online. I also had to decline insurance etc. two more times. The facility was OK. I received probably 8 or 9 text messages. Too many. I also received a phone call asking where I was going to return the truck. They wanted to know the zip code which I did not have because I was driving. I told them I already had the return place chosen on-line. They told me they had no access to see what I did on-line and then they threatened me if I returned the truck to the wrong place I would be charged a fee. The return went OK once I was finished with the truck. I wasn't a good experience with corporate although the truck and rental locations were OK. Maybe Penske next time.
Thomas NI took the truck back and the store door and website said they open at 8 am. It was 8:20 and they weren't open. Left key in drop box. Didn't go in store.
SETH DI feel that everything went smooth and worked out perfectly. No issues at all.
CHRISTINA SEverything was great. Talked to the store manager a couple of times and he was great. Parking be a little tight, but manageable.
Robert T