The initial reservation was made online, when we went to the location to pick up the truck they weren’t open. We called the number and they quickly called back and advised that due to the holiday they were not informed of the reservation. The initial location did everything they could to help us and got a reservation for our large truck from another location in the area. That location gave us a truck the we needed which we instantly knew was missing something (muffler area) but we needed the truck. When we returned the truck to where we were going we were advised that the catalytic converter was missing. We were given a truck with a missing catalytic converter and were initially threatened with being charged with the repairs. The overall interaction with the people who were working with U-Haul were good, but it’s insane that we were given a truck that was not in working order.
BRIANA U
Laredo Country Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Laredo, TX 78043
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How U-Haul Reviews WorkA jack or something on the trailer to lift the trailer onto the hitch. Luckily the store was open and they did it for me but if it was after hours, there was no way I could get it into my hitch or off of my hitch.
Samuel QAmazing service!
JOSE AHighly suggest to get the insurance.
BILLIE Muhaul side of business isn't well maintained lot could use a make over and no one is attentive of coming and going equipment
OSCAR R