This isn’t really a review of U-Haul overall—it’s an idea you should seriously consider company-wide. Partner with Google (not Apple, due to device lock-in). Google is reputable, widely supported, and relatively device-independent. Equip each vehicle with a mounted map system that can seamlessly transition from a customer’s phone to the vehicle. A Bluetooth connection would be optimal. The map viewer could double as a customized radio/dash unit, possibly developed in partnership with a car audio/dash component vendor. Critical feature: a simple option to delete all captured phone data with one click—ensuring customer privacy. On top of this, integrate sensors and cameras (optional but valuable), feeding live road and condition data back to the partner system. This creates a dual benefit: For Google (or partner): massive, real-time moving-truck data to strengthen live map updates. For U-Haul customers: Smart Maps that flag unsafe or impractical routes for box trucks—narrow streets, tight alleys, poor turnarounds, etc. Anyone who’s driven a large truck knows the nightmare of getting stuck where they never should’ve gone. This data, collected en masse, could warn drivers and highlight “no-go” areas specifically for U-Haul vehicles. Yes, legal would need plenty of disclaimers, but the payoff would be huge: safety, customer confidence, and a real competitive edge. Frankly, in the age of AI, this feels overdue. U-Haul still has trucks with hand-crank windows—but safety is not a luxury. This would be a genuine value upgrade, a reliability badge of honor, and, let’s be blunt, a market-share grab that translates directly into more revenue. Just a thought.
NADENE D
Storage at Summerlin
(U-Haul Neighborhood Dealer)
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I was over charged $160 because I didn't take a picture of the odometer before checking out the uhaul. The receipt says I drove 176 miles I did not. I drove at most 30. I took a picture of the odometer before checking in and it seems to match the receipt but I did not drive 176 miles, so I believe the check out odometer reading was incorrect. I also returned it within 5 hours, same day but it was recorded on the following day. The picture I have is time stamped for the same day only 5 hours after the check out.
EMMANUEL RExcellent service nvr no problem truck clean ready to go‼️‼️‼️
RAZINA HTruck was old. Shifted very slow but it worked
JOSEPH RMy experience since dropping off this truck has been absolutely horrible. I purchase a one way truck at 9am and the location I picked for drop off was not said location once I arrived at 4 am to drop off this truck and the uhaul link was directing me to a different location which was the first red flag. I then had to call uhaul and make sure they knew the truck was dropped off at the location I picked which was confirmed payment was finalized and that was it or so I thought. It is now 12 days later and uhaul is trying to charge me for an additional day saying that I kept the truck an additional which I did not. I took pictures of the cabin and back of the truck at the time I dropped the truck off so everything is time stamped. I call customer service and it was not that big of help. The Rep did say he see the truck was dropped off at 4am so he was going to dispute the charge and a manager would reach out to me within 72 hrs. Now it has been about 4-5 hours since that call and uhaul has tried to charge my card 3 times for 3 totally different amounts. This is absolutely unacceptable. Worst service I have ever had I will never rent with this company again!
Sherita M