I was charged for stuff I did not ask for. When mentioned he said he took it off but after paying and signing we realized it was still there and he said he couldn’t do anything because we signed already
Yasbel A
Uncle Petes Truck Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lebanon, TN 37090
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Fraudulent Charges to my credit card to the tune of over 1,000 twice in a row Fraudulent and unethical business Go to a U-Haul dealership and this location.
SAMANTHA HThis location charged my credit card 2,000 for a day rental in may - the corporate customer service had to reimburse me the total for the day rental was 150. Today I had to call customer AGAIN because they charged me 1288 for a U-Haul I never rented or reserved. A month later and I had no ideas because I was working in an area with little cell reception and I hadn’t used that credit card in a month. Either something is wrong with their system or there is some sort of fraud operation happening at this location. The second time this happened I had to file a report with the E flag department. I never got an any sort of notification or email that I was gonna get this charge yet again for a second time without my consent approval or any kind of signature please be aware of this location. They most likely will try to charge your credit card and hope you don’t notice. Because of the secondary charge I was coming home from an out of town job and couldn’t buy gas or food and was stranded for hours because this establishment maxed out my card. Please go to a U-Haul facility and not this third party gas station. FRAUDULENT charges will be made. BEWARE
SAMANTHA HMy only complaint is not with the drop off location it is with U-HAUL policy. If I am paying nearly $3000 dollars to rent this truck and the furniture blankets and dolly it is absolutely absurd I should be required to refill those blankets. I had fiber in my mouth eyes and all over my body. I feel I paid a premium for 1 way drop off and shouldn’t have been burdened with doing such a menial task after a 13 hour drive.
Joshua DBased on my experience from the business and the use of the equipment, I would say everything was top notch. The young gentleman I dealt with was courteous and friendly.
Jerry B