U-Haul systems were down when I dropped off the truck – employee was helpful to say he would do the processing as soon as systems are back up
Kathaleen E
Raymond's Car Care
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Liverpool, NY 13090
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Customer Reviews
- 4.5 Average Customer Rating
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I set up the rental to return to a full U-Haul location. When I picked up the rental the agent confirmed the drop off location to Cicero. During the rental, I received a text that sent me to Wetzel’s to drop off the truck. The location was closed. It was not a full service U-Haul location but a Mechanic Shop with a side business with U-Haul. A little nerve racking to drop off the truck with a little key drop box, although had a lock on it, it was less than secure in my mind. The link provided in the text for drop off did not work. AT the drop off the key box had a web location to go to start electronic drop off. That site worked. The drop off location had me go 15 minutes out of my way to drop the truck off. I purposely picked a different site for drop off which was a Full Service location and was open until 7:00. Disappointed in this. Of course tried to call someone at U-Haul and the telephone support is awful. Wait over an hour and suggest using chat, which doesn’t answer
Joseph CReally nice folks. Smooth rental.
PAUL RSelf explanatory, dropped off after hours. Parking lot was clear and drop box was easy to find
Samantha BEvery time I took the truck between 60 and 65 on the I90 it jerked and shook like crazy. After just a few minutes it made me sick and gave me a terrible Headache
JASON W