I booked the U-haul close only to find out that place was closed and I had to drive 26 miles to pick up the trailer. It was a remote location with poor cell service which made checking in a challenge. Getting that done I drove back 28 miles and stopped for gas. I immediately smelled brakes and saw that the trailer emergency brake mechanism was up and the brakes were locked. I called the place I got it from and a few minutes later found that they had no tools to repair it. I was given the service number and called it. They were 1.5 hours away. Using a big country man (and I mean BIG) we were able to reset it and cancel the service. I should had never been allowed to leave and drive 28 miles with the brakes locked.
John W
McVay Properties
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Livingston, AL 35470
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkNothing just fine the way it is
ROBERT WEverything was very smooth for transactions (pickup and return) - the customer service was superior.
Patricia BEverything was great, They was very friendly. If you need U- haul service check McVay Properties. Thank you
Sylvia BThe owner was prompt. He cared about my needs. I desperately needed a Uhaul to transport some chairs from the Civic Center. I love the service I received.
Shirley C