Shady experience. Gave the keys after closing the vehicle and putting the sun shade back up (being a responsible uhaul customer). Put in $20 in gas, checked the meter and added $15 more so the gauge was exactly right. I run errands, get home and check my email and I have a charge for 9L equaling $20. You really can't trust anyone these days. Even when you try to do things right, there's someone or some company being shady. I explained my situation to the phone rep at the 1800 number and guy stayed in silence for literally 30+ seconds (twice). I had to ask him if he was still there. He didn't even acknowledge my vent about the situation nor showed even a morsel of empathy. I didn't raise my voice or use profanity. I continue to wonder where customer service has gone these days. So infuriating.
Andrew M
Esso Fast Lane
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in London, ON N5V1R4
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Customer Reviews
- 4.0 Average Customer Rating
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The agent at the location was helpful and accommodating when picking up the truck. It was a pleasure to work with him.
MEHERAB SThe Parking Brake light on the dashboard and alarm went off a couple of times while driving even though the parking brake was not on.
ANGELINA JKnowing where to park the truck was not clear
Julie RLocation was good. U-Haul awful. I rented two dollies. The day before U-Haul called me to change my original pickup location and to cancel one pf the dollies but it turns out that when I got to the location none of the dollies were thereand I had to wait around 20min in the middle of the cold for nothing. The person told me he was going to inform the issue for me to have the dolly off my bill by when I drop it off, but that didn't happen so I lost $12 just because. I'm not going to waste my time calling for $12 but definitely you don't have a pleased client here. Truck was also super old and weird to drive.
Diego C