I would have liked to ve advised tgat the puck up would not be at a U-haul facility. The service provider did complete the transaction but was clearly doing this for the first time while consulting with someone on video chat. This is not a reflection on him. But for intercity reservations every monent counts and our pick up was dekayed by over 30 minutes in addition to being from a location further than tge one we had asked for.
Kathy Asari
Saks Market Place
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in London, ON N5Z2A2
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Customer Reviews
- 4.0 Average Customer Rating
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Close this location. Tank had not been filled. As we were putting in gas we found out the dolly we ordered was not on the truck We had to go back to get it. It took us an hour and a half just to leave the store. This person was incompetent and should not be renting uhaul from this store.
Gisele dicksonThis experience was rough. I had originally ordered the U-Haul from another place. However, the previous customer did not return the vehicle I needed. They placed my order to Saks. I thought the people were nice. The people helped me get the van. It was a little sandy inside, but, that caused me no issues. Reverse camera was broken. Thankfully, I was driving long before the invention of reverse cameras. Again, no real problem. By the time I returned the vehicle, all of the creepy people in the neighborhood were outside the store. I don’t blame the store. This is our world now. Police I blame. That being said, I think that U-Haul should have a policy that allows customers a secondary drop off point, should the customer be uncomfortable with the initial drop off point. That may not be a big issue in the States. Here in Canada, however, we have no police protection. Just a thought. I still plan to use U-Haul again, in the near future.
DAMIAN QUESNELLoknadh is very friendly and supportive cashier
ABHIJEET ANEMEverything you do is great, friendly customer service and understanding. Good job.
shahin kardan