Overall service and quality is excellent. Just a suggestion to keep an air freshener as it doesn’t smell good in the drivers cabin.
Joy R
Markus Mini Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
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Customer Reviews
- 2.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkI felt quite unsafe with my son due to the seemingly unhoused individuals sitting out front of the store. There was a urine smell by the back of the truck. The employee had to verbally confront the vagrants (which could have caused further escalation) and added to my level of stress. My son refused to drive away after dropping me until he knew I was safe.
Todd G**Formal Complaint – Reservation Changed Without Notice and Paid Equipment Not Provided** I booked a 15' U-Haul truck with a dolly and moving blankets at **ABs Supermarket, 43 Oxford St W, London, ON N6H 1R5**. Without prior notice, consultation, or my consent, my reservation was moved to **Markus Mini Mart, 477 Dundas St, London, ON N6B 1W4**. This location was significantly less suitable, and the customer service experience there was very poor. More importantly, when I picked up the truck, **the dolly and moving blankets that I had paid for were not provided**. I only discovered this after arriving at **U-Haul Moving & Storage of Western Fair, 745 York St, London, ON N5W 2S6**. I spoke with a manager at the U-Haul location, but unfortunately the assistance provided was very limited and the issue was not properly resolved. I then returned to Markus Mini Mart to request a refund for the dolly and blankets that I had paid for but never received, and to seek appropriate compensation for the inconvenience and disruption caused by U-Haul's handling of my reservation. Again, the issue was not resolved. The employee at Markus Mini Mart also acknowledged that there were ongoing problems with their U-Haul system and indicated that they were considering ending their partnership with U-Haul. This entire experience caused unnecessary stress, additional travel, and significant inconvenience during an already time-sensitive move. I paid for specific services and equipment that were not provided, and my pickup location was changed without my agreement. **I am requesting:** 1. A full refund for the dolly and moving blankets that I paid for but did not receive. 2. Appropriate compensation for the inconvenience and additional time/travel caused by the reservation change and failure to provide the equipment. 3. An explanation as to why my confirmed pickup location was changed without prior notice or my consent. 4. Confirmation of what U-Haul will do to prevent this type of situation from happening to other customers. I would appreciate a prompt resolution and reimbursement of the amounts I paid for services and equipment that were not provided.
Eduardo MThere were 10 crack heads doing the ‘bend’ . I also had to ask a drug dealer to move out of the way of the required pictures as he was dealing around the vehicle . The best part was the cab was open and I had to step over human feeces to climb into the driver seat. Not a good/safe experience
Dean FPls call me not happy with UHaul, thanks.
Sean J